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Foundations of Managing Operations

Course Overview

Learn to describe how the management of processes and operations is affected by product volume, service requirements, variety, demand variation and visibility. Discover the principles of effective product and service design. Gain knowledge of valuable project management models that you can apply to projects and daily operations.

Course Format

Courses are delivered entirely online. Content includes readings, videos, and brain-boosting activities to help you retain your new knowledge. Learn on desktop, tablet or mobile — the interactive study tools are highly effective either way. You do not need to complete the full module in one sitting. Make progress in this course at your own pace.

Included Modules:

  • Operations Management (PM001)
  • Introduction to Process and Operations (PMO02)
  • Project Management (PMO03)
  • Product Design and Development (PMO04)
  • Process Design Strategies (PMO05)
  • Total Quality Management (PMO07)
  • Statistical Quality Control (PMO08)
  • Process Improvement and Optimization (PMO09)
  • Organizational Management and Performance (PMO10)