Case Study
80% reduction in order fulfillment time
100% on-time delivery performance
10% savings on annual capital expenditures
Keysight Technologies was ready to improve its supply chain resilience through digital transformation. To increase operations reliability, the company used an innovative strategy of employing demo units as backup equipment. This eliminated upfront investment and the associated storage and maintenance costs. But to make this strategy effective, the Malaysian design, emulation and testing solutions provider needed visibility into where the demo units were at any given time and where they were needed.
Keysight Technologies looked to ASCM for digital transformation guidance. Based on ASCM global standards and best practices, Keysight Technologies leaders set six digital transformation goals:
to assess the impact of factory downtime on customer needs and promotional activities.
of critical backup equipment via a digital operating model to streamline processes from request to return.
to optimize supply chain operations during disruptions and enable quick replenishment of equipment.
to collect and analyze equipment information across manufacturing sites and demo hubs to enable intelligent and timely decision-making.
that facilitates communication and decision-making among different functions.
to continuously identify areas for improvement and implement changes to enhance efficiency, effectiveness, resilience and customer satisfaction.
Keysight Technologies leaned on multiple ASCM resources to plan and execute their Resilient Equipment digital transformation initiative.
The APICS Body of Knowledge helped Keysight Technologies leaders identify six key focus areas:
The Supply Chain Operations Reference Digital Standard (SCOR DS) served as a critical enabler for the transformation program. The SCOR best practices helped the organization successfully digitize operations by installing a centralized web tool that integrates sourcing, logistics, fulfillment and returns to offer a single source of truth; real-time insights and data supported by internet of things devices; and actionable insights for effective supply chain management. The web tool also incorporates SCOR metrics, including perfect order fulfillment, on-time delivery performance and order fulfillment cycle, so that they could be automatically monitored in real time, enabling the company to be more responsive and make more informed decisions.
As a result of the digital transformation with ASCM guidance, Keysight Technologies accomplished its goals and achieved substantial savings and improvements in service levels, time savings and customer satisfaction that show sustainable and lasting change. Overall, the company was able to:
The digital transformation also positioned Keysight Technologies as a leader in supply chain resilience and efficiency. The company remains committed to innovation and continuous improvement to ensure its continued success and leadership in the industry.
Keysight Technologies was the 2023 winner of the ASCM Award of Excellence — Corporate Transformation. The award recognizes an organizational transformation that elevates the business through a supply chain assessment that leverages ASCM global standards, products, services and resources; the APICS body of knowledge; or the SCOR model. To learn more about the ASCM Awards of Excellence, visit ascm.org/awards.
